This post appears as part of our Turkish Family Travel Adventure series, chronicling a fun fall fling in the city of Istanbul… well, except for the hotel shenanigans I’m sharing today.
It’s obvious from comments both written and spoken that some people think the life of an expat or long-term traveling family is one of endless glamour. It must be amazing to see so many places in the world! You are so lucky! I wish I had your life! Hmmmm.
Amazing? Yes, at times.
I think the travel blogging community doesn’t do enough to show the other side of travel. You know… the my-kid-threw-up-on-the-train-and-we-just-had-to-leave-it-or-miss-our-connection side. The diaper-blowout-that-coated-the-entire-car-seat-at-4am side. The I-so-looked-forward-to-this-place-but-it-totally-let-me-down side.
I’m definitely an accomplice in this only-show-the-pretty-side routine. It’s not that I want to purposely hide anything. It’s more that I prefer to write about the fun times and often forget to write about the travel disasters.
So, today I’m sharing a bucket list FAIL and a nasty hotel mishap that nearly ruined our trip.
Out of Time
You’ve probably seen my bucket list here. The last item on the list is something I’ve never done before – visit two continents in the same trip without flying between them. Fortunately, this is easily done in Istanbul… if you have time.
But, time we did not have. Sadly, we could only sail between Europe and Asia, touching the former but not the latter. All in all, not a super big deal. Plus, it means I’ll have to go back. Three cheers for silver linings!
Now, on to the dark cloud..
Istanbul Accommodation Hunt
Normally we stay in vacation rentals when we travel. They’re cheaper, provide more space than a traditional hotel room, and give us the opportunity to imagine living in the city.
I had a terrible time looking for accommodations in Istanbul. It seemed that all of the apartments were in Galata – or much further away.
I wanted to be within walking distance of as many places as possible in Sultanahmet since we only had three days. I had no idea (and had no time to research because we were moving) how we would do on public transportation, and I didn’t want to risk it.
Numerous searches did not turn up any apartments that fit my criteria – and yes, I continually loosened my expectations over the weeks I looked for a place. Finally, I had to fact the facts – a holiday apartment was out. Time to look for a hotel.
Shabby Digs – Chic Prices
Many of the hotels looked ridiculously run down, shabby quarters with royally high prices. We needed a cot of some kind for Charlie at least two double beds for the rest of us. I hoped for a door of some kind to make the room a suite so that Doc Sci and I could hang out at night while the boys went to sleep. A kitchen is also a huge plus for us.
The hotel rooms my search returned were both depressing and hilarious. Some of them were decorated with antiques in a rich, granny style which is fancy but never feels clean to me. Others appeared so cheaply put together and dirty I could easily imagine the grime and the bugs (not pictured, of course).
My absolute favorite was a “family room” (their words, not mine) sporting a double bed and a single bed in one room… both were nestled in the main room next to a hot tub with neon lights. Just – wow.
I finally found a hotel I thought could work. The Hotel Enderun featured a beautiful breakfast area enclosed in glass and a small green area perfect for little boys to let off steam in a stressful new city.
The rooms did not have kitchens, but I figured that we would not need to cook when staying only a few days. Having breakfast provided would be enough for 1-2 meals a day (we usually make sandwiches with buffet items).
The description on the website stated that the Family Room (the language suggests they have only one) had two connecting rooms, one with a double bed, and the other with a single. However, the photos showed two singles and one double. Either way, that would work for us – and it had a DOOR! After all, that’s what connecting means, right?
When we arrived, we were shown to a regular hotel room (ONE room) that had one double bed and three portable cots. Yep, this hotel expected my big boys to sleep in baby beds. Even worse than that, they completely lied about the description of the room.
From the Hotel Enderun website:
Family Connected Room has 2 Connected Rooms each other. One of them has 1 Single beds and the Other Room has 1 Queen Bed, Private bathroom with shower, Dual action (heating and cooling) air-conditioner, 24 hour hot water,Satellite LCD TV with major European channels, Direct dial telephone, Mini bar, Hair dryer, Safe deposit box,WI-FI, Free internet connection. Buffet Breakfast, Non Smoking. Maximum 3 Person per room in existing beds.
At first they were “full” and then they suddenly had an extra single room next to that “family room” that they could give in addition to the room we currently had. But, my kids are too young to sleep alone in a strange hotel in a new city, and I didn’t feel comfortable going in the hallway in the night if they needed us.
Plus, this was NOT what I booked. The manager on duty finally admitted that the room we had was a “deluxe” room – great, but NOT what I booked.
I can handle a lot of stressful situations but being tricked and ripped off is not one of them.
I explained that this situation was unacceptable and showed them on their own website. I asked repeatedly to see that room in the pictures. The manager told me he had never seen those photos and had no idea they had that kind of room. Wow…
After a bunch of “But, we’re full..” garbage, I was finally allowed to see a suite – again, not the same as the photos. I was assured nothing could be done that night. And I assured them I would not be paying the quoted rate for that night.
We had no choice but to sleep in the room offered or be on the street that evening. I paid half of the nightly rate and also negotiated a free return taxi to the airport at the end of our stay.
The Saga Continues
The next day, we finally were able to see what was supposedly the advertised room (“It’s our best room! You’ll love it!”).
Inside were one double, one single, and one roll-away bed (NOT four real beds). There were indeed two rooms at one time, as in probably a hundred years ago, that now are one big room with a six-foot opening in between.
I was – naturally – furious. But what could be done? Either I could accept this room and make it work, or I could let this ruin the rest of my vacation.
We chose the former.
Unfortunately, the photos of this fake room are still up on the website.
I know now that these are photos from various rooms, not one room, put together in a slideshow to lead the customer to believe they’re getting something that does not exist.
I know this because I’ve been in these rooms. The bathroom pictured is from our first room (the one with three baby cribs for three big boys). And several of the other photos are from the other family room I was shown, but that we did not stay in.
I write about this not to shame a particular hotel (though that is an added bonus), but to caution you. If something seems too good to be true, it probably is.
In this instance, the price wasn’t outrageously high or low, and nothing about the website seemed sketchy. I wish I would have had a backup plan so that when I was offered a room at another hotel, I could’ve had something to bargain.
False advertising?! Language translation error?! Who knows – what I do know is that I wasted hours on this mess, and it nearly ruined our entire vacation since we had to deal with this garbage on two of our three days in town.
If blatant misrepresentation happens to you, do not be afraid to call management out on the error and negotiate terms to make the stay acceptable to you.
These infuriating shenanigans are part of that less glamorous, least-publicized, rarely discussed side to travel. These kinds of situations are the mishaps that make a place memorable – for better or worse.
What about you? Have you ever bumped into false advertising on your travels or had another mishap nearly ruin your trip? What would you do if what you got was not what you paid for?
Lead image credit
All other images are from and link to the Hotel Enderun website.